FCC Product Suite
The commerce platform built by operators, not theorists
Flipkart Commerce Cloud (FCC) is built on the technology that powers one of the world's largest e-commerce operations — now available to retailers worldwide. Every product in the FCC suite was built to solve real problems at real scale: 6M+ orders per day, 1.5B+ orders annually, 200M+ SKUs, and 19,000+ pin codes across 1P, 3P, marketplace, and hyperlocal fulfillment models. You get the same infrastructure proven at that scale — packaged as composable, independently deployable SaaS modules that work alongside your existing systems.
The FCC suite spans four product families: OMS & Promise, Inventory & Fulfillment, Post-Order CX, and Supply Chain Execution. Every module is API-first, configurable without code changes, and built to reduce your time to value from months to weeks.
OMS & Promise Suite
The OMS & Promise Suite is FCC's core offering — four products that manage the full journey from order capture through fulfillment decisioning and delivery promise. They are sold as standalone modules or as a composable suite.
OMS — Order Orchestration Engine
Your central nervous system for order management. The FCC OMS handles the full order lifecycle: multi-channel ingestion (web, app, marketplace, B2B portals), configurable state machine, multi-type order support (1P, 3P, drop-ship, marketplace, BOPIS), automated exception handling, and self-serve modification workflows.
What this means for your business:
- Orders flow in from every channel into a single, unified view — no reconciliation, no manual stitching.
- A self-serve, rule-based state machine manages order state transitions, minimising race conditions and ensuring data integrity at scale.
- Clients get out-of-box self-service flows for partial and full cancellations, returns, address changes, and payment modifications — with both a ready UI and headless APIs, reducing contact-centre load without a custom build.
- Sits in front of your existing SAP or ERP without requiring decommission. Augment first; replace on your own timeline.
Includes an OMS Lite variant for seller-system and marketplace use cases where full OMS scope is not needed.
Pricing: per order processed, volume-tiered.
Promise Engine — Delivery Intelligence
Accurate delivery promise — "Get it by Wednesday" — computed in real time at the product page, cart, and checkout. Available as a standalone API, independently of the FCC OMS.
The Promise Engine evaluates every order against item availability, source-destination serviceability, procurement SLA, processing SLA, logistics SLA, holiday calendars, and live capacity constraints — simultaneously — and returns a promise date in milliseconds.
What this means for your business:
- Accurate promise at the point of decision drives conversion and reduces post-order WISMO contacts. False promises and surprise out-of-stock messages at checkout are eliminated.
- A Segmentation Service computes differentiated promise plans by customer tier — speed-optimised for premium clients, cost-optimised for standard — using the same engine, without separate infrastructure.
- Scales to 100+ promise computations per API Request; handles 200+ during peak. It scales with your platform, not against it.
- Direct augmentation path for clients already on an existing OMS: deploy Promise Engine as a standalone capability without touching your backend.
Comparable to: IBM Sterling Intelligent Promising. Pricing: per promise API Request or flat SaaS by tier.
Inventory Hub — Global Inventory Visibility and Management
A unified, real-time view of inventory across every fulfilment node: DCs, stores, third-party logistics providers, and marketplace Sellers. Inventory Hub eliminates the dark-inventory and overselling problems that cost retailers an estimated $300B+ annually (IHL Group).
Key capabilities include channel segmentation, virtual buffers, safety stock management, lot management, and demand-pattern-based dynamic reallocation. Decoupled downstream view layers let you control what data is served to which system — reducing read costs and protecting core OMS performance.
What this means for your business:
- One inventory record, visible across every channel and node in real time. When an item sells anywhere, it is reflected everywhere — instantly.
- AI-driven inventory buffers and expiry-based promises prevent overbooking without manual safety-stock management.
- Configurable downstream views mean your ERP, storefront, and 3PL see exactly the data they need — no more, no less. Decoupling data access from the core OMS improves speed and reduces system strain.
- Forward roadmap includes AI-driven inventory forecasting: understanding virtual/expected inventory, computing procurement SLA and inwarding timelines to derive a Confirmed Promise Date (CPD), and rebalancing ATP across sources to maximise business goals.
Comparable to: Fluent Commerce "Big Inventory". Pricing: per SKU managed or flat SaaS by tier.
Fulfillment Orchestrator — Dynamic Source Selection
The decisioning engine that routes every order to its optimal fulfillment source. The Fulfillment Orchestrator evaluates 5–10 fulfillment scenarios per order in real time, weighing cost, speed, capacity, SLA, and business rules simultaneously — and selects the best path.
Includes shipment grouping to reduce split shipments, dynamic reallocation across nodes when a source becomes unavailable, and a configurable Policy Manager that lets your operations team define and adjust fulfillment logic without engineering involvement.
What this means for your business:
- Cuts fulfillment cost per order by routing intelligently across owned warehouses, stores, and 3PLs — not just by proximity.
- Reduces split shipments, which carry a disproportionate cost-to-serve penalty.
- Operations teams configure sourcing logic themselves. Rule changes that previously required a sprint now happen in minutes.
- Deploys on top of your existing OMS — you bring the nodes, FCC brings the decisioning.
Pricing: per order orchestrated.
Add-On Products
Add-ons extend the core suite for specific operational requirements. Each is designed to deploy on top of an existing Core product purchase and drive measurable value independently.
Post-Order CX Suite
The layer between your order management system and your Client. The Post-Order CX Suite delivers real-time order tracking at the item level, self-service cancellation, address change, delivery slot modification, payment method change, and returns initiation — all through a ready-to-use UI and headless APIs.
AI-driven eligibility intelligence determines which amendment options are available based on current order state, fulfillment node status, and courier handover events. This eliminates the need for manual CS intervention on routine post-order requests.
Includes a Machine Serve chatbot — menu-based and conversational — as a post-order Client support channel capable of both delivering information and executing direct actions.
Business case: WISMO and post-order contacts represent 35–40% of all retail customer service volume. Every self-served resolution is a contact centre cost that does not occur.
AI-Led Service Recovery — Control Tower
Proactive exception detection and resolution orchestration. The Control Tower monitors fulfillment at the node level, identifies SLA breach risk before it becomes a Client impact, and triggers communication and re-promising workflows automatically.
High-impact or complex exceptions go through a human approval flow. Defined low-risk scenarios execute autonomously. The design is human-in-the-loop by default, moving toward autonomous recovery as confidence builds.
Business case: At high order volume, manual exception management is a significant operations cost. A single peak-day exception backlog can result in thousands of missed SLAs and inbound contacts. Proactive recovery changes the equation.
Capacity Management
Configurable constraint management at the fulfillment node level — store processing capacity for BOPIS, warehouse throughput limits, and courier slot availability. Feeds directly into promise computation to prevent over-promising during peak events.
Dynamic rebalancing across verticals is available via ML or business-rule configuration, letting operations teams adjust capacity allocation in response to real-time conditions.
Business case: Essential for any BOPIS or ship-from-store operation. Without live capacity signals in the promise layer, peak events produce systematic over-promise and downstream exception spikes.
Supply Analytics & Ops Intelligence
Operational visibility across the entire fulfillment stack. Covers SLA health monitoring, promise accuracy tracking, cost-per-order analysis, carrier performance benchmarking, exception rate dashboards, and fulfillment KPI alerting.
Goes beyond descriptive reporting with prescriptive anomaly detection — root cause attribution, not just metric surfacing. Gives ops teams the signal to act before a trend becomes a problem.
Business case: High retention value and low implementation overhead for existing FCC clients. The primary instrument for land-and-expand conversations and for demonstrating measurable ROI post-deployment.
Complete Supply Chain Suite
The OMS & Promise Suite is designed to interoperate with FCC's broader supply chain execution products. These are available as separate purchases and can be layered in as operations mature — no replatforming required.
| Product | What it does | Sold as |
|---|---|---|
| Warehouse Management (WMS) | Inbound / outbound operations, multi-warehouse management, robotics-ready workflows | Available separately |
| Shipping | Carrier orchestration, last-mile management, returns logistics, hyperlocal delivery | Available separately |
| Transport Management | Line-haul and inter-node transport optimisation | Available separately |
The FCC design principle: adopt the module you need today. The platform handshake between OMS, WMS, and Shipping is native — no custom integration required when you're ready to expand.
For product demonstrations, implementation scoping, or partner programme enquiries, visit https://www.flipkartcommercecloud.com